Refund policy

We have a 14-day return policy, which means you have 14 calendar days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at kippylousleather@gmail.com. Please note that returns will need to be sent to the following address: 14314 N Thorp St Hobbs, NM 88242

If your return is accepted, we will email/text you with the information you provided with further instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at kippylousleather@gmail.com.

Damages and issues

In the event that your order arrives damaged in any way, please email us as soon as possible with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.

If you have any further questions, please don't hesitate to contact us at kippylousleather@gmail.com.

Exceptions / non-returnable items
Customized items are non-returnable due to the personalized nature of the product.

Unfortunately, we cannot accept returns on sale items or gift cards.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at kippylousleather@gmail.com.